Efunyinka Coker-Madu
Head Of Customer Relations
Efunyinka Coker-Madu
Head Of Customer Relations
“Delivering consistent, reliable, and people-focused customer experiences.”
Efunyinka Coker-Madu leads the Customer Relations function at Beyond Clothing, overseeing customer engagement, inquiry management, order coordination, and complaint resolution across all service channels.
She manages the company’s customer care team and CRM systems, ensuring structured communication, timely responses, and consistent service standards. Working closely with production, sales, and logistics teams, she translates customer expectations into coordinated internal processes that support on-time delivery and seamless end-to-end experiences.
Her leadership approach is grounded in accountability, operational discipline, and continuous service improvement — ensuring that Beyond Clothing’s clients experience professionalism at every touchpoint.
The Journey
Before joining Beyond Clothing, Efunyinka developed strong customer service and team management expertise across diverse corporate environments.
She held customer-facing and leadership roles at Zodel Fashion House, Abrielle Integrated Services, Access Bank Plc, and Unilever Nigeria Plc — gaining exposure to structured service systems, regulated operations, and high-volume customer interactions.
These experiences strengthened her ability to manage service teams, resolve complex customer issues, and maintain high professional standards in fast-paced environments.
She is deeply committed to mentoring and training customer service professionals, building confident, solution-oriented teams that uphold brand values while delivering reliable support.
Education & Professional Background
Bachelor of Science (B.Sc.) – Microbiology
Igbinedion University (2009)
Master of Science (M.Sc.) – Microbiology
Covenant University (2013)
Her academic background reflects strong analytical discipline and process orientation — qualities that complement her structured approach to customer systems and service management.